Terms of Service

These terms cover your use of Menu Hosted, a menu management system operated by CHAIRWEASEL LLC, a Texas limited liability company doing business as menuhosted.com (“we”, “us”). They apply to menuhosted.com and to the restaurant site we host for you, whether it sits at a menuhosted.com address or a domain of your own. By creating an account you agree to them.

Menu Hosted is offered to businesses located in the United States. By creating an account you confirm that your restaurant operates in the US.

1. Your account

You need an account to manage a menu. You’re responsible for keeping your password to yourself and for anything done through your login. Tell us at hello@menuhosted.com if you think someone else has it.

An account belongs to one restaurant. You may add staff logins for that restaurant. You may not share an account across separate businesses, and you may not resell access to someone else.

2. Your content stays yours

Your menu, your photos, your descriptions, your logo, your restaurant’s name — all of it remains yours. We claim no ownership of it.

You give us permission to store, copy and display that content for the sole purpose of running your site: putting it in a database, keeping backups, resizing your photos, and showing it to people who visit your menu. That permission ends when you delete the content or close your account, except for copies sitting in routine backups until those expire.

You confirm you have the right to use what you upload — that the photos are yours or licensed to you, and that the logo is yours to use.

Copyright complaints. Our designated agent for copyright notices is registered with the United States Copyright Office (registration DMCA-1077197):

CHAIRWEASEL LLC (d/b/a menuhosted.com) — Designated Agent
17350 State Highway 249, Ste 220, Houston, TX 77064
hello@chairweasel.com

If you believe content we host infringes your copyright, send a notice to that agent containing: (a) identification of the copyrighted work; (b) identification of the material you say infringes it and where it appears on our service; (c) your name, address, telephone number and email; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature. We will remove or disable access to material in response to a valid notice, tell the account holder, and accept counter-notices as the Digital Millennium Copyright Act provides.

Repeat infringers. We keep a record of every copyright complaint we act on, recorded against the account it concerned, with the date and what we did about it. A complaint counts against an account when we remove or disable material because of it; it stops counting if the account holder sends a counter-notice and the material is restored, or if we conclude the complaint was mistaken. When an account reaches three counted complaints we close it, and we may close an account sooner where the circumstances plainly call for it — a single deliberate wholesale copying of someone else’s work, for instance. We will tell you which complaints are counted against your account if you ask.

If we get a credible complaint that content infringes someone’s rights of any other kind, we may remove it.

3. Your menu is your responsibility — including allergens

This is the most important section here, so it is deliberately blunt.

Everything shown on your menu is what you entered. We do not check, verify, review or correct it. That includes prices, availability, opening hours, and above all the dietary and allergen labels.

If you use menu import, an AI reads a photo, PDF or text of your menu and adds what it finds as hidden drafts. It can get things wrong. Check each dish before you publish it: once published, it counts as what you entered. The import never sets dietary or allergen labels.

The allergen and dietary labels are optional tools for displaying information you hold about your food. Checking “gluten-free” publishes a statement a diner may rely on when deciding what is safe for them to eat. You are solely responsible for the accuracy of that statement, for keeping it current when a recipe or supplier changes, and for complying with every food-labeling, allergen and food-safety law that applies to your business. We provide the display; we have no knowledge of your kitchen.

If you are not certain a label is correct, leave it off. An absent label says nothing; a wrong one is a promise you did not mean to make.

Menus we host display a short notice to diners that dietary and allergen information is provided by the restaurant and should be confirmed with staff before ordering. You may not remove, hide or obscure that notice.

You must carry the insurance a food business is ordinarily expected to carry, including general liability coverage for the food you serve, for as long as you use Menu Hosted.

4. Acceptable use

Don’t use Menu Hosted to:

• publish anything unlawful, or content you have no right to publish;
• impersonate another business;
• attack, overload, probe or reverse-engineer the service;
• send spam, or use it for anything other than a genuine food business.

5. The free trial

New restaurants get 14 days free. We don’t ask for a card to start, and the trial isn’t a subscription, so there’s nothing to cancel if you decide against it — it simply ends.

During the trial you get the whole product. Nothing is held back, because the point is for you to find out whether it works for your restaurant.

Trying the editor. You can try the editor without signing up. You get a private copy of our demo site that only you can see, and it’s deleted about an hour after you start it, along with anything you changed. You can’t upload your own files to it or invite anyone else to it. Starting one means you agree to these terms.

6. What happens if a trial ends without a subscription

We’d rather tell you plainly than surprise you, so here is exactly what happens to a trial that isn’t taken up:

• Before it ends — we email you at least twice during the trial, including a reminder shortly before day 14. Make sure the address on your account is one you actually read.
• At day 14 — your site stops being visible to the public, and we email you to say so. Your menu, photos and settings are untouched. Subscribing brings it straight back, exactly as you left it.
• While it’s dark — we email a further warning about a week before the deletion date, and a final warning the day before it, stating that date plainly.
• At day 44, which is 30 days after it goes dark — the account and everything in it is permanently deleted. This cannot be undone, and we will not be able to recover it for you afterwards.

We keep a record of every warning we send. If you want to keep your work but aren’t ready to pay, tell us before the deletion date and we’ll work something out.

7. What happens if a payment fails

This is deliberately different, because you’re a paying customer rather than someone who never started.

• Stripe retries a failed payment over several days, and we email you. Most failures are an expired card or a bank hold, and fixing the card resolves it with nothing else happening.
• If it stays unpaid, your site may go dark — invisible to the public, with everything intact and one payment away from returning.
• We will not automatically delete the account of a customer who has paid us. No scheduled process erases your data for non-payment. We’ll keep your data for at least 12 months after your subscription lapses. After that, deleting a former customer’s site is only ever a deliberate decision by a person, taken after we’ve tried to reach you, and we’ll give you at least 30 days’ clear notice and a chance to export your content first.

The automatic deletion in section 6 applies only to a trial that was never paid for.

8. Fees and billing

• Menu Hosted costs $79 per restaurant per month, charged in advance. A business with more than one location pays per location.
• Founding rate. The first 15 restaurants to subscribe pay $49 per month, and keep that rate for as long as the subscription runs without a break. The price rises we describe below do not apply to it. Cancel and come back later and you’ll be on whatever the going rate is then. The founding rate belongs to the restaurant, not the person: if the restaurant changes hands and the subscription carries on unbroken under section 15, the rate goes with it.
• Payments are handled by Stripe. Your card details go to Stripe, never to us — we never see or store a card number.
• A subscription renews automatically each month until you cancel. Stripe emails you a receipt every time.
• Cancel whenever you like, from your account. Your site keeps running until the end of the month you’ve already paid for, then goes dark. Section 7 applies — we won’t delete it on a timer.
• Refunds: we don’t refund part-months as a rule — that’s what the free trial is for. If something has genuinely gone wrong, email us and we’ll be reasonable about it.
• If a payment fails, Stripe retries over several days and we’ll email you. Persistent failure is treated as a lapsed subscription under section 7.
• We may change the price with at least 30 days’ notice by email. If you don’t like the new price, cancel before it takes effect. This does not apply to a founding rate, which stays put.
• Prices exclude any sales tax we’re required to collect, which is added at checkout where applicable.

9. Your own domain

You can point a domain you own at your site. You keep ownership and control of that domain — we never ask you to transfer it, and we only ask you to add a DNS record. Registering and renewing it is yours to do. If it lapses, your site stops being reachable at that address and there’s nothing we can do about it.

10. Availability

We work to keep the service running and we watch for errors, but we don’t offer a guaranteed uptime figure and you shouldn’t rely on one. We may take it down briefly for maintenance or updates. We use reputable hosting, and outages there can affect us too.

Menu Hosted is not an ordering, payment or booking system. Where you add links to a delivery service or a booking platform, those are other companies’ services under their own terms, and we’re not responsible for what happens once someone follows one.

11. Ending the agreement

You may close your account at any time. We can suspend or close an account that breaks these terms, doesn’t pay, or is being used in a way that puts the service or other customers at risk. Where circumstances allow, we’ll warn you first and give you a chance to put it right.

Ask us before you go and we’ll give you a copy of your menu content.

12. If we ever shut Menu Hosted down

We have no plans to, but you deserve to know what would happen. If we decide to stop operating the service, we’ll give you at least 60 days’ notice by email, keep your site running through that notice period where we reasonably can, give you an export of your content in a readable format, and refund the unused part of anything you’ve paid in advance for time after the shutdown date.

13. Disclaimers and limits

Please read this section carefully. It limits what we are responsible for.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE EXTENT THE LAW ALLOWS, WE EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE ARE NOT LIABLE FOR LOST PROFITS, LOST BUSINESS, LOST GOODWILL, OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS, TAKEN TOGETHER, IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE FIRST CLAIM AROSE, OR $100 IF YOU HAVE NOT PAID US ANYTHING. THESE LIMITS APPLY WHATEVER THE LEGAL THEORY — CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE — AND EVEN IF WE HAVE BEEN TOLD A LOSS WAS POSSIBLE.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for wilful misconduct.

Indemnity. You agree to indemnify, defend and hold us harmless against claims, losses and expenses — including our reasonable attorneys’ fees and costs of defense — arising from your content or your use of the service, and in particular from any claim about the accuracy of your menu, your allergen labeling, or your compliance with food law. See section 3. We’ll notify you promptly of any claim we seek indemnity for and cooperate reasonably with you; we may participate in, or take over, the defense of any claim against us with counsel of our choosing, and you won’t settle any claim that imposes obligations on us without our written consent.

14. Changes to these terms

We may update these terms. For anything material we’ll email you at least 30 days beforehand, and the next time you sign in we’ll ask you to accept the updated terms before continuing. If you don’t accept, you can cancel; your subscription runs under the old terms until the end of the period you’ve already paid for.

For minor changes — fixing a typo, clarifying wording without changing its meaning — we’ll post the update here and change the effective date.

15. Transferring this agreement

You may not transfer your account or this agreement to someone else without our consent, with one exception: if you sell your restaurant and the buyer carries on the business, tell us and we’ll move the account over to them — founding rate included, provided the subscription runs unbroken.

We may transfer this agreement as part of a merger, acquisition, reorganization, or sale of all or substantially all of our assets. If that happens, your terms — including any founding rate — carry over to whoever takes our place, and we’ll tell you by email.

16. The small print that keeps the rest standing

Severability. If a court finds any part of these terms unenforceable, that part is enforced to the maximum extent the law allows, and the rest stands untouched.

Entire agreement. These terms, together with the Privacy Policy, are the whole agreement between us about Menu Hosted, and replace any earlier discussions.

Force majeure. Neither of us is liable for delay or failure caused by events beyond reasonable control — hosting or network outages upstream of us, natural disasters, war, or government action — except that this doesn’t excuse paying for service already provided.

No waiver. If we don’t enforce a part of these terms on one occasion, that doesn’t mean we’ve given it up.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute belongs exclusively in the state or federal courts sitting in Harris County, Texas, and each of us consents to jurisdiction there.

EACH OF US KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF THESE TERMS OR THE SERVICE.

Either of us may bring an individual claim in small claims court instead, if it qualifies.

18. Contact

CHAIRWEASEL LLC, doing business as menuhosted.com
17350 State Highway 249, Ste 220, Houston, TX 77064
hello@menuhosted.com